Refund Policy
Last updated: January 10, 2026
No Refund Policy
AppScreenshotStudio does not offer refunds for subscription fees or credit purchases under normal circumstances. All sales are final.
We believe in the quality of our service and stand behind our product. However, due to the digital nature of our service and the immediate access provided upon purchase, we maintain a strict no-refund policy for the following:
- Monthly or annual subscription fees
- One-time credit purchases
- Promotional or discounted purchases
- Unused credits or subscription time
Exception: Technical Failures
We will consider refunds only in cases of significant technical failures that prevent you from using our service.
We will consider refund requests only in the following exceptional circumstances where the issue is clearly our fault:
- Service Unavailability: Extended outages (more than 24 hours) that prevent access to your account or core functionality
- Billing Errors: Accidental double-charging or incorrect subscription activation by our systems
- Data Loss: Permanent loss of your account data due to our technical failures (not including user error)
- Security Breaches: Compromised account security due to vulnerabilities in our system
- Payment Processing Failures: Failed payment processing that results in service denial despite successful payment
Refund Request Process
If you believe you qualify for a refund due to a technical failure, please follow these steps:
- Contact Support: Email us at [your-email@example.com] within 7 days of the incident with detailed information about the technical failure
- Provide Evidence: Include screenshots, error messages, timestamps, and any other relevant information that demonstrates the technical issue was on our end
- Wait for Investigation: Our technical team will investigate the issue, which may take up to 5 business days
- Decision Notification: We'll notify you of our decision and process any approved refund within 3-5 business days
What We Cannot Refund
The following situations do not qualify for refunds:
- Buyer's Remorse: Simply changing your mind about the purchase
- User Error: Issues caused by incorrect usage, device problems, or internet connectivity
- Feature Requests: Missing features that weren't advertised as available
- Third-Party Issues: Problems caused by your browser, operating system, or other external factors
- Expired Credits: Unused credits that have expired according to our terms
- Account Suspension: Termination due to violation of our Terms of Service
Credit Alternatives
While we don't offer refunds, we may be able to help in other ways for technical issues:
- Service Credits: Additional credits to compensate for service disruption
- Extended Access: Free extension of your subscription period
- Priority Support: Expedited technical assistance for ongoing issues
Payment Processing
All payments are processed through Stripe, our secure payment processor. Approved refunds will be processed back to the original payment method used for the purchase.
Refund processing times depend on your bank or payment provider and may take 3-10 business days to appear in your account.
Contact Information
For refund requests or questions about this policy, please contact us:
Email: [your-email@example.com]
Subject: Refund Request - [Your Account Email]
Response Time: We aim to respond to refund inquiries within 2 business days.
Policy Changes
This refund policy may be updated periodically. Any changes will be posted on this page with an updated revision date. Continued use of AppScreenshotStudio after policy changes constitutes acceptance of the new terms.
Summary
No refunds for normal purchases. We only provide refunds in exceptional cases of technical failures that are clearly our fault. Our goal is to provide reliable service, and we appreciate your understanding of our straightforward refund policy.