Refund Policy
Your trial, and how to avoid being charged
Cancel before it ends and nothing is charged. Your trial runs for 14 days and turns into a paid plan automatically at the end unless you cancel. Cancel any time before then from your billing settings, the same place you subscribed, and no money is taken. You get two reminders first: one seven days before it converts, carrying a cancellation link, and another three days out.
Right of withdrawal, for consumers in the EU. If you are a consumer resident in the European Union, you have 14 days from the day you entered the agreement to withdraw from it and be refunded, without giving a reason. That period runs from signup rather than from any charge, so on a 14-day trial it ends when the trial does. It matters most if you started your plan early to unlock downloads: you keep the right for the rest of the period, provided you have not downloaded or exported screenshot files. Section 5 of our Terms of Service sets this out in full.
If a charge still caught you out, email us and tell us what happened. We would rather hear from you than have you go to your bank.
Subscriptions and credits
Once you have downloaded or exported screenshots, the work is delivered and the charge stands. Outside the cases named on this page, sales are final.
Due to the digital nature of our service and the immediate access provided upon purchase, the following are not refundable once the plan is running and files have been delivered:
- Monthly or annual subscription fees
- One-time credit purchases
- Promotional or discounted purchases
- Unused credits, and unused subscription time on a term you chose deliberately. Time on a term you reached through an automatic renewal is covered below.
Automatic renewals for consumers in the EU
If you are a consumer resident in the European Union and your subscription has renewed automatically, you may cancel at any time after that renewal with at most one month of notice, even if the renewed period was longer than a month. We then refund the part of that renewed period you have not used, calculated pro rata. Time you have already used is not refunded, and periods you chose deliberately rather than reached through an automatic renewal are unaffected. Email us and we will arrange it.
Exception: Technical Failures
Separately from the above, we refund when the problem is clearly on our end:
- Service Unavailability: Extended outages (more than 24 hours) that prevent access to your account or core functionality
- Billing Errors: Accidental double-charging or incorrect subscription activation by our systems
- Data Loss: Permanent loss of your account data due to our technical failures (not including user error)
- Security Breaches: Compromised account security due to vulnerabilities in our system
- Payment Processing Failures: Failed payment processing that results in service denial despite successful payment
How to request a refund
To withdraw as an EU consumer: email contact@bookillustrationai.com from your account address within 14 days of signing up and say you are withdrawing. No reason needed. We check that no files were downloaded and send the money back, normally within 2 business days.
For a technical failure:
- Contact support: Email contact@bookillustrationai.com within 7 days of the incident with detailed information about the technical failure
- Provide evidence: Include screenshots, error messages, timestamps, and any other relevant information that demonstrates the technical issue was on our end
- Wait for investigation: Our team will investigate the issue, which may take up to 5 business days
- Decision notification: We will notify you of our decision and process any approved refund within 3-5 business days
What We Cannot Refund
The following situations do not qualify for refunds:
- Changing your mind once you have the files: Downloading or exporting screenshots is the point at which the work is delivered. Before you download, see the trial section above.
- User error: Issues caused by incorrect usage, device problems, or internet connectivity
- Feature requests: Missing features that were not advertised as available
- Third-party issues: Problems caused by your browser, operating system, or other external factors
- Expired credits: Unused credits that have expired according to our terms
- Account suspension: Termination due to violation of our Terms of Service
Nothing on this page limits a right you have that cannot be waived under the consumer law of your country of residence.
Credit Alternatives
Where a refund is not appropriate, we may offer service credits or an extension of your subscription period to compensate for service disruption. Email contact@bookillustrationai.com to discuss what we can do.
Payment Processing
All payments are processed through Stripe. Approved refunds are returned to the original payment method used for the purchase.
Refund processing times depend on your bank or payment provider and may take 3-10 business days to appear in your account.
Contact Information
For refund requests or questions about this policy:
Email: contact@bookillustrationai.com
Subject line: Refund Request - [Your Account Email]
Response time: Within 2 business days for refund inquiries.
Policy Changes
This refund policy may be updated periodically. Any changes will be posted on this page with an updated revision date. Continued use of AppScreenshotStudio after policy changes constitutes acceptance of the new terms.
Summary
Cancel before your trial ends and nothing is charged. EU consumers can withdraw within 14 days of signing up and be refunded, provided no files were downloaded. Once you have downloaded, the sale is final. We also refund technical failures on our end, and pro rata after an automatic renewal for EU consumers. Email contact@bookillustrationai.com to ask.